Shipping Information.
At Pt78 Skin & Body, we’re committed to getting your order to you quickly, safely, and with care. All of our products are packed and shipped from our base in Melbourne, Australia.
1
Processing Time
Orders are processed and dispatched within 1–3 business days from the time of purchase. You’ll receive a confirmation email with tracking details as soon as your order is on its way.
Please note that during busy periods or new launches, dispatch times may be slightly extended — we appreciate your patience and understanding.
2
Domestic Shipping (Australia)
We offer standard and express shipping options across Australia.
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Standard Shipping: 2–6 business days (depending on location)
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Express Shipping: 1–3 business days (metro areas)
All orders are shipped via Australia Post or another trusted courier partner. Shipping costs are calculated at checkout based on your location and chosen delivery speed.
3
International Shipping
We currently offer limited international shipping. If you are outside of Australia and would like to place an order, please contact us directly at info@pt78skinandbody.com and we’ll do our best to accommodate.
4
Tracking Your Order
Once your order is dispatched, you’ll receive an email with a tracking link. If you don’t receive this email or need help with your tracking information, feel free to reach out to our team.
5
Delivery Issues
While we do our best to ensure timely delivery, Pt78 Skin & Body is not responsible for delays caused by postal services, customs, or weather disruptions. If your parcel is lost, delayed, or arrives damaged, please get in touch with us — we’ll always do our best to help.
6
Need Help?
We’re here to make your experience as smooth as possible. If you have any questions about returns, feel free to contact us at info@pt78skinandbody.com — we’re happy to help.
We’re here to help. Get in touch and we’ll be happy to guide you.